Terms and Conditions – Boxha Boox App

Last updated: July 27, 2026 · Version 2

1. Identity of the service provider

The Boxha Boox mobile application (the "App" or the "Service") is operated by Rafael Orozco Zamudio ("Boxha Boox", "we", "us"), with address for notices at Agustín Melgar y Simón Morúa S/N, C.P. 83550, Puerto Peñasco, Sonora, Mexico.

2. Acceptance of the terms

By registering for or using the App, the user fully accepts these Terms and Conditions and the Privacy Policy. If you do not agree with them, you must refrain from using the App. Acceptance is recorded electronically together with the version of the document accepted.

3. Minimum age

The App is intended for individuals 15 years of age or older. Users between 15 and 17 years of age represent, upon registering, that they have the authorization of their parent or legal guardian to use the App and for the processing of their personal data in accordance with the Privacy Policy. Boxha Boox may suspend or delete accounts where there are reasonable indications that this requirement is not met.

4. Description of the service

The App allows the user to:

• Create and manage a personal account.
• Place product orders for pickup at the establishment and pay for them from the App.
• Earn and use cashback under the program described in these terms.
• Apply active coupons and promotions.
• Rate their orders and submit comments, photos, or videos.
• Request support through in-app tickets.
• Receive notifications related to their orders and account.

The previous QR-code points program ("100 points = 1 free drink") has been discontinued and replaced by the cashback program described in Section 8. Points from the previous program are not convertible or redeemable.

5. User account

• Registration requires a phone number verified by SMS, a verified email address, a name, and a password.
• The user agrees to provide truthful information and to keep it up to date.
• The account is personal and non-transferable. Each person may maintain only one account.
• The user is responsible for keeping their credentials confidential and for all activity carried out from their account. The user must notify us immediately of any unauthorized use.
• The user may update their name, email, phone number, and password, and may request the deletion of their account at any time from the App.

6. Orders and payments

6.1 Order lifecycle

• After creating an order, the user has approximately 30 minutes to complete the payment. If payment is not made within that time, the order is automatically canceled at no charge.
• Once paid, the order goes through the following stages: preparation, ready for pickup, and delivered.
• When the order is ready for pickup, the user has approximately 2 hours to go to the establishment and receive it. After that time, the order expires.
• If an order has expired, the user may go to the establishment to clarify the situation; expired orders are handled on a case-by-case basis at the establishment itself.

6.2 Pickup code

To receive their order, the user must provide the establishment with a 4-digit pickup code, visible in the order details within the App while the order is paid, active, and not canceled. The user is responsible for not sharing this code with third parties; delivery made against a valid code will be deemed made to the user.

6.3 Prices and payment

• Prices are displayed in the App at the time of ordering and include applicable taxes, unless otherwise indicated.
• Card payments are processed through Stripe, an independent payment processor. Card data is captured and processed directly by Stripe; Boxha Boox does not receive or store card numbers or sensitive payment data.
• Boxha Boox only records the amounts and the payment and order status.

6.4 Tax invoicing (CFDI)

Users who require a Mexican tax invoice (CFDI) for their purchase may request it in person at the establishment, providing their tax information, within 24 hours after the purchase is made. After that period, the transaction is included in the aggregate tax receipt issued to the general public, and an individual invoice can no longer be issued. It is currently not possible to request invoices through the App.

7. Cancellations, returns, and refunds

• The App does not currently provide a mechanism for the user to cancel an order that has already been paid or to request refunds automatically.
• If the user requires a refund or clarification, they may submit a request through an in-app support ticket or, preferably, go directly to the establishment to discuss it.
• Refund requests are reviewed and resolved on a case-by-case basis. Where applicable, the refund will be made to the original payment method, within the timeframes determined by the payment processor and the card-issuing institution.
• If a refunded order generated cashback, that cashback may be removed from the user's balance. Likewise, cashback used as a discount on a refunded order may be restored to the balance instead of being refunded in money, as applicable.

8. Cashback program

8.1 Nature of the cashback

• Cashback is a closed-loop promotional benefit, usable only within the App as a discount on purchases.
• Cashback does not constitute money, a deposit, electronic money, stored value, or a financial instrument of any kind; it does not earn interest or returns; it is not redeemable for cash; it cannot be transferred to bank accounts, to other users, or to third parties; and it has no value outside the App.

8.2 Earning cashback

• The user earns cashback as a percentage of their purchases, both on orders placed through the App (credited once payment is confirmed) and on in-store purchases linked to their phone number with an active account.
• The current earning percentage and applicable bonuses (including the welcome bonus) are displayed in the App and may be modified going forward. Modifications will not affect balances already earned.

8.3 Use, expiration, and termination

• Cashback may be applied as a discount when paying for orders in the App and may be combined with promotional coupons, unless a promotion states otherwise.
• Boxha Boox may establish expiration periods for balances due to account inactivity, notifying the user at least 30 calendar days in advance through the App or the registered email address.
• The cashback balance is permanently extinguished upon account deletion, with no right to any compensation.
• Boxha Boox may remove cashback obtained through fraud, abuse, or system error, including abuse of the welcome bonus through repeated registrations.

9. Coupons and promotions

Coupons and promotions are governed by their own conditions regarding validity, usage limits, and applicability, which are communicated in the App. Unless otherwise indicated, coupons are of limited use, cannot be combined with one another, are not redeemable for cash, and are non-transferable.

10. User-generated content

• The user may submit ratings, comments, photos, and videos in order feedback and support tickets.
• By submitting them, the user grants Boxha Boox a non-exclusive, royalty-free license, for the term permitted by law, to store, reproduce, and use such content for purposes of operating the service, customer support, and product improvement.
• It is prohibited to submit content that is unlawful, offensive, defamatory, that infringes third-party rights, or that contains personal data of other individuals without their authorization. Boxha Boox may moderate, hide, or remove content that violates the foregoing.

11. Prohibited conduct, suspension, and account blocking

The following is prohibited, by way of example and without limitation:

• Creating multiple accounts, or deleting and re-creating accounts, for the purpose of repeatedly obtaining bonuses or benefits.
• Manipulating, reselling, or exploiting the cashback system, coupons, or pickup codes.
• Exploiting errors, failures, or vulnerabilities of the App, whether previously detected or not, to obtain undue benefits or to disrupt the service, instead of reporting them to the contact email.
• Attempting to breach the security of the App, access third-party accounts, or interfere with the operation of the service.
• Submitting, through support tickets or order feedback, content that is offensive, threatening, discriminatory, spam, or otherwise inappropriate, or making abusive use of those channels.
• Using the App for purposes other than those set out in these terms.

Boxha Boox may temporarily suspend or permanently block a user's access to the App upon detecting misuse of the service, exploitation of vulnerabilities or system errors, inappropriate behavior in the support or feedback channels, or any other breach of these terms. Blocking may result in the loss of the cashback balance and of the benefits associated with the account, without prejudice to any applicable legal action.

A user who believes that the suspension or blocking of their account is unwarranted may submit a claim to the contact email indicated in Section 18, stating their reasons and providing any information they consider relevant. Boxha Boox will review the case and communicate its determination through the same channel.

For fraud-prevention purposes, Boxha Boox retains certain records as described in the Privacy Policy.

12. Notifications

The App may send push notifications related to the user's orders and account. The user may manage notification permissions from their device settings. Promotional communications, where applicable, will include mechanisms to opt out in accordance with the Privacy Policy.

13. Intellectual property

The App, its code, design, trademarks, logos, and content are the property of Boxha Boox or its licensors and are protected by applicable law. Use of the App does not grant the user any license or right over such elements, other than the personal, revocable, and non-transferable right to use the App in accordance with these terms.

14. Availability and limitation of liability

• The Service is provided "as is" and "as available". Boxha Boox does not warrant that the App will be error-free or operate without interruption, and may temporarily suspend the Service for maintenance or due to force majeure.
• Boxha Boox will not be liable for failures attributable to third parties (telecommunications networks, app stores, the payment processor), for misuse of the App or of the user's credentials, or for the loss of cashback resulting from account deletion or from a breach of these terms.
• Nothing in these terms limits any non-waivable rights the user may have as a consumer under applicable law.

15. Account deletion

The user may request the deletion of their account at any time from the App. The process includes a period during which the request can be canceled (including by simply logging in again) and, subsequently, the deactivation of the account and the deletion or anonymization of the data in accordance with the retention periods and rules described in the Privacy Policy. Deletion is final and irreversible once the process is complete, and entails the loss of the cashback balance.

16. Changes to the terms

Boxha Boox reserves the right to modify, update, or replace these terms at any time. Any substantial change will be notified to the user through the App or the registered email address and, where appropriate, the user's express acceptance will be requested within the App. Modifications take effect upon publication, unless otherwise indicated. If the user does not agree with the modified terms, they must discontinue use of the App and may request the deletion of their account.

17. Governing law and jurisdiction

These terms are governed by the laws of the United Mexican States. For any dispute arising from their interpretation or performance, the parties submit to the competent courts of Puerto Peñasco, Sonora, Mexico, expressly waiving any other forum to which they might be entitled by reason of their present or future domicile. The Service is available to users located in Mexico and the United States; users in the United States likewise accept the governing law and forum agreed herein, to the extent permitted by the law applicable to them.

18. Contact

For any questions regarding these terms, write to: boxhaboox@gmail.com or visit the establishment at the address indicated in Section 1.